Shipping and Delivery
Shipping costs
We deliver worldwide quick and at a low price. The shipping charges depend on your destination. Should your goods be sent in multiple parcels or a subsequent delivery is necessary, you only pay the shipping charges once.
For orders with delivery within Germany and Austria up to €499.99 net we only charge a flat rate of €5.99 net for shipping costs (transport and packaging). From a value of €500.00 net we do not charge shipping costs and deliver within Germany and Austria free of charge.
Shipping by forwarding agency within Germany and Austria
Your order contains items that are shipped by freight forwarding due to their bulkiness or weight (e.g. furniture). For this we charge a flat rate depending on the value of goods.
- Value of goods up to €999.99 net – €29.99 net shipping costs
- Value of goods up to €1,999.99 net – €59.99 € net shipping costs
- Value of goods from €2,000.00 net – €99.99 net shipping costs
Kitty Delivery
Once you have found a secure and loving home for your cat, a new challenge presents itself: How to ship the animal safely. This dilemma really isn’t that complicated; it’s mostly just a matter of common sense. But for those of you who have never shipped a cat before, it can be difficult to remember everything during this somewhat hectic time. Here are a few tips to help you make this process run smoothly for you and safely for the animal.
Please note: We can’t guarantee this information is up-to-date with the latest regulations, it’s up to the seller to verify everything before shipping or attempting to do so.
Requirements to Ship
- Animals must be at least 8-10 weeks of age.
- Shipping kennel or cage must meet standards for size, ventilation, strength and design.
- Animals must have enough room to stand up and turn around. Kennels must be equipped with one food and water cup. Kennels must be marked with shipper’s name, address and phone number and pick-up person’s name, address and phone number (if different from shipper), Live Animal Stickers should be applied to the kennel and the last time fed and watered indicated. Place newspaper or absorbent material on the bottom of the crate.
- Animal may not be exposed to temperatures of less than 45 degrees Fahrenheit unless there is an acclimation statement by a Veterinarian.
- Health Certificate must be issued by a licensed Veterinarian and be no more than 10 days old.
- Animals may not be brought to the airline more than 4 hours before a flight.
- Animals less than 16 weeks of age must be offered food and water if transit is more than 12 hours. Older animals must have food at least every 24 hours and water at least every 12 hours.
- Animals over 16 weeks must have rabies shots current.
Things to Consider
- If shipping international (including Hawaii) check the quarantine laws.
- Do not give your pet solid food in the six hours before the flight.
- Do not give your pet sedation without your veterinarians approval.
- Try to schedule a non-stop flight and avoid heavy travel times.